Email orders and receipts into ThingzSafe

Before you start

• You need an active Household or Pro household.
• The household owner creates the receiving address, once, and manages which email addresses are allowed to send to it.
• Emails are accepted from registered email addresses: the verified sign-in addresses of people the owner has admitted to the household. An invitation that has not been accepted is not enough.
• Orders can be in the body of the email, or come with a PDF or photo of the receipt attached.

Step 1. Create your household’s receiving address

The household owner does this once.

1. Sign in at app.thingzsafe.com and check you are in the right household.
2. Open Email receipts in the menu on the left.
3. Choose Create receiving address.
4. Your household’s full address appears on the screen. Choose Copy address to copy it.

This address belongs to your household. It is not the email address you sign in with. Copy all of it, including everything after the @. You do not need to set up another email account or a separate mailbox. Always use the complete address shown in ThingzSafe.

Who can send to it?

Any registered email address can forward to it. That means the email address someone uses to sign in to ThingzSafe, once they have joined your household and verified it. The household owner admits and manages these addresses in People and devices. Emails from any other address are not accepted.

Step 2. Forward an order or receipt

1. Open your usual email app, using a registered email address (your ThingzSafe sign-in address).
2. Forward the order or receipt to the address you copied. Keep any attached PDF or photo of the receipt.
3. Send it once, then wait a short while for it to be processed.
4. Go back to Email receipts and choose Refresh. Then open your Review queue to see any suggestions.

What works best

• A clear PDF, or a clear, well-lit photo of the receipt.
• An order whose details are written in the email itself.
• The real file attached. A link to an online receipt does not work, because ThingzSafe does not open links to fetch purchases.

Size limits

• The whole email should be under 8 MB, with no more than 10 attachments. Email encoding makes files bigger, so keep them comfortably below that.
• Only the first five pages of a PDF are read.
• Normal file-safety checks and your household’s storage limits also apply. Some files can be rejected even if your email provider lets you send them.

Step 3. Check the suggestions and save

1. Open Review queue and choose a suggestion.
2. Compare its name, supplier, purchase date, quantity, currency and purchase price with the original. Correct anything that is missing or wrong, and read the notes.
3. Choose the Site, Area and Category the screen asks for.
4. Check the item is not already in your inventory. If the same purchase is forwarded in two emails, you will get two suggestions.
5. Save only the items you want. Then open the saved Thing and check its details and the kept files under Photos & files.

What Household and Pro do

• Household gives you basic text reading. It reads the text in the email and in PDF or image attachments, using OCR (which reads the words in a picture) for images. It does not use AI to interpret the email.
• Pro does the same, then adds AI to interpret the email text and the attachments it accepts. It can suggest several products from one email.

With either plan, the original email and accepted attachments are kept privately as source material, and nothing is created or merged without you. Check all the details. Unknown or unclear details may be left blank or put in the notes for you to sort out.

The Email receipts screen

The screen explains how it works at the top, then shows your receiving address in full. The address buttons sit beside the address. Results from processing appear below.

If something goes wrong

There is no receiving address

Check you are signed in as the household owner and that your plan includes Email receipts, then choose Create receiving address. If the feature is not available, it may not be switched on for your household yet.

I sent an email but no suggestion appears

Choose Refresh and read the processing result. Check you used the current address, and sent from a registered email address. Check the attachment size, type and number of PDF pages. If processing finished, look in the Review queue before you send again.

My email or address was rejected

Addresses that are not registered with the household, invitations not yet accepted and unverified email addresses cannot send receipts. A reset address also stops accepting emails. Use the current address and check People and devices. Your email provider accepting the message does not mean ThingzSafe accepted it.

Some attachments were rejected

Read the warnings. Other attachments in the same email may still be processed, so do not assume every file was read or kept. Try a clear PDF or image within the limits.

A detail or amount is wrong

Correct it in the review. Small print, blurry photos, handwriting and unusual layouts can reduce accuracy. Reading text from images currently expects English, whatever language the app is set to. Pro can interpret readable foreign-language text, but that does not guarantee accurate results from every language or image.

A message stays failed or unclear

Note the reference shown, the time you sent it and the status reported, then contact us. Please do not keep forwarding or retrying an unclear message, and never include passwords or sign-in codes.

Related help

Review queue on the web · People, invitations and devices · Photos and files on the web · Plans, purchases and cancellation